8 Desk Etiquette To Follow
In a perfect world, one would have a home office in a separate room, with a big desk, fancy cork table, and a whiteboard with post-it kanban on it. But it is rarely a reality, despite being one of the most popular tips for moms working from home (and dads too).
8 desk etiquette to follow
According to the Eurostat data, up to 70% of the EU population lives in overcrowded houses, with the share ranging from 51% in Germany to 96.4% in Romania. For many EU citizens, it can be hard to have a desk on his or her own, not to mention a separate room only for work.
Make sure that your office is kept clean and free of trash at all times. If your reception area offers customers reading materials such as magazines while they wait, make an effort to keep these stacked in an orderly fashion. A reception area full of trash and magazines were strewn around will instantly create a negative impression in your client. Encourage your receptionists to dedicate even just a few minutes a day to organizing the front desk and waiting room.
This is one of the most obvious and easily achievable office etiquette tips, but for some reason, it tends to go overlooked by some workplaces. Have you ever been to an office that offered refreshments in the waiting room? If so, it is likely that you know the power that free coffee and snacks can have in creating a good first impression. Just as you were likely pleased and impressed, your potential customers will be happy to be offered refreshments while they wait.
Choosing the right staff to man your reception area is one of the most important office etiquette tips we could give. Your receptionists will be the first face-to-face interaction that potential clients have with your company. This means that they need to be warm, inviting, professional, and polite. Go the extra mile to extensively interview and evaluate the skills and strengths of any prospective employee. Upon hiring, make sure that you are clear in communicating your expectations to your receptionists.r
Now that you have 8 office etiquette tips that you can use to make your reception area the best it can be, you have all the tools necessary to ensure a great first impression. For more information about how you can create an optimized visitor experience for every potential client that walks through the door, contact Visipoint!
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Work etiquette is a standard that controls social behavior expectations in the workplace. It covers a wide range of aspects among employees. Some of these include body language, behavior, technology use, and communication.
Etiquette makes your work easier with and more pleasant for your fellow colleagues. When someone interrupts you while talking, arrives late for a meeting, or snatches your food from the fridge in the standard room, you begin to wonder how an individual could be so disrespectful. All of this stuff is nothing but workplace etiquette violations.
And if you want to promote a professional and civilized environment for yourself and your coworkers, it is essential to adopt the etiquette rules as early as possible. Here are the top 8 workplace etiquette tips that everyone should follow for a better company culture.
All of your colleagues deserve respect, even though they are not always respectful towards you. It's essential to learn to acknowledge other people's religious views, political opinions, and sexual preference. You don't have to agree with them all the time, but maintaining respect is proper etiquette.
Virtual meetings have become a part of our daily work routine. It is a whole another story compared to in-person meetings. Here are six simple things that you need to follow to maintain the perfect virtual workplace etiquette.
Workers should hold responsibility for their feelings, words, and behavior, especially when they have made a mistake. This personal accountability is closely related to honesty and integrity and is a vital element in workplace etiquette. Accountability speaks about your character, keeps your reputation high, and builds better workplace relationships.
If you're unsure what dress code will suit you, the best choice will be to pick a traditional business dress with colors like black, blue, grey, or white. Your clothes should clean, ironed, and fit you perfectly. Avoid wearing fancy or too many accessories. If you follow a casual Fridays, do not go too casual because remember, it's just another workday.
Proper business etiquette is essential to building and sustaining a team of employees who trust, love, and value each other. It is not a good practice not to hand in your part of a project or take a personal phone call during a team brainstorming session.
Zoom meetings are now a staple in our day-to-day lives and show no signs of going away, even as many employers welcome workers back to their offices. The challenges and benefits of video conferencing can be much different than in-person meetings, meaning that the rules we need to follow during Zoom meetings are often different as well.
Some have many years of experience with Zoom and other platforms like Skype or Microsoft Teams, while millions of others do not. These eight zoom meeting etiquette tips will help ensure more cohesive and productive virtual meetings for all.
Adopting good Zoom etiquette can be both intuitive or difficult, depending on your experience. If you haven't had much time to absorb the intricacies of things like virtual backgrounds, managing participants or screen-sharing while using Zoom, the whole process can be a bit frustrating at first. Stick with it though. Take your time, familiarize yourself with various video conferencing platforms and keep an open attitude. Your Zoom etiquette will soon be as sharp as how you've ever handled any in-person meeting.
It often feels like we spend more time at work than home; most of us spend 8 or more hours a day in an office environment. This means that good office etiquette is incredibly important. Workplace etiquette help coworkers feel comfortable around each other, and it leaves a good impression.
Office etiquette is becoming more gender neutral when it comes to opening doors and getting on and off elevators. What matters the most is common courtesy, and showing respect to people who you work with.
Internal communication software will make it simple to collate and follow up on employee feedback. Schedule regular polls or internal communication surveys to determine what your staff are really thinking. Ask about job roles, company policies and working conditions. You can also encourage innovative thinking by providing platforms for employees to put forward ideas and suggestions to current business challenges. Ideas management workflows will help to ensure that no great idea goes unnoticed.
Sometimes you may pick up the phone and immediately have to rebuild a relationship with a customer. These cases should be scarce, but they will happen to even the best customer service teams. It's important to use the correct phone etiquette in these types of cases to produce the most effective outcome for both the customer and the company. To help you prepare, below are a few common challenges that most customer service reps will face when working on the phone.
If you can't defuse the situation, the next best step is to initiate a follow up plan. Let the customer know that you would like to look into the issue further and would like to follow up via their preferred contact method. If the customer is resistant to getting off the phone, explain how you need to get in touch with internal references who can assist you with the issue. Make it clear that it's in the customer's best interest to hang up the phone and follow up at a later time. If that's not possible, contact your manager immediately to intervene with the situation.
Sometimes customers will demand outright to speak with your manager. For these cases we recommend implementing a one strike rule, meaning if a customer asks to speak with your manager then you have one chance to prevent the escalation. Confidently tell the customer that their best chance of resolving the issue is with your help and outline the steps you're going to take to assist them. If that doesn't work, ask to follow up with management at a later time or directly connect them with your manager.
For these scenarios, leverage customer service tools that can help clarify your explanation. Tools like screenshares and virtual assistants provide hands-on support and guide customers through each step of the troubleshooting process. This way you can ensure they're following your recommendations properly and answer any questions that have at that moment.
If you don't have access to these types of tools, there are plenty of free options available for your team. Check out this complete list of free help desk software that your team can use for its troubleshooting efforts.
While you should give each customer your utmost attention and dedication to their problem, be mindful of how long you're on the phone with a customer. When you're no longer making any significant progress on the case, ask to follow up with them. Explain why you need to follow up and how this will lead to a faster resolution. This measure not only helps you reach your daily goals but will proactively demonstrate that you're being mindful of the customer's time.
When you're at the office, you can borrow supplies from your colleagues, switch desks, or ask others for help. If you need access to a specific program that doesn't work on your computer, you can use a different PC. If your back hurts, you can move to another desk or switch to a different chair.
Keep a bottle of water, some snacks or coffee on your desk or close by to avoid unnecessary trips to the kitchen. Ideally, set up a dedicated workspace so that you can stay focused and avoid distractions. If you live in a small apartment, dedicate a desk solely for work use. Place it in a well-lit room and equip it with a computer, peripherals, file folders and other essentials.